Privacy

Who operates this service

VocalXI is operated by AscendXI, based in India. You can contact us at info@ascendxi.com.

What happens when you complete a voice interview

Your speech is streamed, in real time, to our speech-to-text provider (Deepgram) to be transcribed, and the resulting text is sent to our AI provider (Anthropic’s Claude) to organize the answer into the form fields and ask for clarification when needed. You review the captured answers before confirming submission. We don’t keep the raw audio after the session ends — what’s stored is your typed-equivalent answers, the same text that ultimately gets submitted to the form.

When an Indian-language voice is selected, question text and spoken follow-up text are sent to Sarvam to generate audio. Your microphone audio is transcribed by Deepgram; it is not sent to Sarvam for voice synthesis. The service currently stores answers, not call recordings. Saving a phone-campaign recording preference does not enable recording.

Phone-campaign drafts store the names and phone numbers you import under your account. Only the form owner can view that list. You can remove an unused draft and its contacts from the Phone calls screen. Import only contacts you are permitted to use.

Knowledge supplied by form owners

Owners can add collection guidance and background facts for each form. We store this under the form’s account and send it to our conversation AI provider to explain questions and answer relevant FAQs. A copy of the configuration is retained with each conversation so later edits do not change a conversation already in progress. These copies follow the account’s answer-data retention and deletion process.

This reference is not published as a document on the public form link, but the agent may speak relevant facts to respondents. Owners should include only information respondents are allowed to hear, and must not upload passwords, credentials or private customer records.

Audio and call retention

VocalXI currently does not preserve respondent audio recordings. Browser and direct-carrier audio is processed during the session; no recording download or paid audio-retention option is active. Answer text and session metadata are retained with the account until a deletion request is fulfilled. Removing an unused campaign removes its saved contact list.

Operator-only managed phone pilots may use ElevenLabs with an Exotel or Twilio carrier. The managed route requires provider privacy settings with a one-day retention period and transcript/PII deletion enabled before activation. This is a provider setting, not a guarantee that every carrier record is erased within one day. Carrier operational and billing records follow their own retention requirements. We must verify those requirements before general customer calling is released.

What we store

• Your answers — the text of each answer, tied to the form you were answering, for as long as the form owner’s account exists (so they can see your response in their dashboard, or, for a connected Google Form, in that Form’s own Responses tab — see below).
• Session metadata — timestamps and a session status (started, in progress, submitted), used to show the form owner whether the interview was completed.
• Error reports — if something breaks mid-session, we send diagnostic detail to Sentry, our error-monitoring provider. That report is deliberately stripped of anything you said, the request/response body, and any local variables from the crash site before it leaves our servers — only the technical failure (error type, code location) is kept, so an engineer can fix the bug without seeing your answers.

We do not sell your data, and we do not use your answers to train AI models.

Who this data goes to

Optional analytics

When analytics is enabled, we ask before loading Google Analytics. If you allow it, we measure page visits and product interactions using generic page categories, without sending your answers, transcripts, email address or authentication tokens. Campaign attribution is stored in your browser for up to 90 days. You can decline or withdraw consent using Privacy choices. Essential login functionality does not depend on analytics.

If you’re answering a form built in a VocalXI dashboard, your answers are stored on our servers and shown to that form’s owner in their dashboard.

If you’re answering a form connected to a real Google Form, your answers are submitted directly to that Google Form through the owner-authorized Google Apps Script connector — exactly as if you’d typed them into the Form yourself — and appear in the form owner’s Google Forms Responses tab. We also keep a copy of your answers on our own servers after submission (tied to that session and visible only to the form owner in VocalXI), so a failed or retried submission can recover what you said without asking you to repeat yourself. That copy is deleted on request — see below.

Sub-processors that handle data as part of running the service: Deepgram (speech-to-text and English text-to-speech), Sarvam (Indian-language text-to-speech), Anthropic (the conversation logic), Sentry (error monitoring, PII scrubbed as described above), our hosting providers (Render for the backend, Vercel for the website), and, if you create an account, our email provider (sends your welcome verification, account recovery, invitation and billing emails — no marketing list).

Our use of Google user data

VocalXI’s access to a connected Google Form works through a script you install and authorize yourself, bound to that specific Form (see Terms for how that authorization works and what it can and can’t do). That access is used for exactly one purpose: reading the Form’s questions so a voice interview can be built from them, and submitting a respondent’s spoken answers back to that Form through the authorized Apps Script connector, the same way a typed submission would arrive. We do not use that access for advertising, and no human at VocalXI reads Form content or responses except where necessary for security, legal compliance, or with your explicit consent for support.

VocalXI’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Requesting deletion

We don’t yet have a self-service “delete my data” button in the product. Until we do, email info@ascendxi.com from the address you used (or naming the form/link you responded to) and we’ll delete your stored answers and account data. We aim to respond within 30 days.

Trademarks

Google, Google Forms, and Google Workspace are trademarks of Google LLC. VocalXI is an independent product that integrates with Google Forms through its public API and is not affiliated with, sponsored by, or endorsed by Google.

Questions

info@ascendxi.com. See also our Terms of Service.