Support
Real help from the people who built VocalXI — not a ticket queue.
Contact us
Email info@ascendxi.com for anything — setup help, a bug, a billing question, or a Google Forms connection issue. We read every message ourselves. We aim to reply within one business day; we don’t promise a guaranteed response time beyond that.
Connecting a Google Form
Start at Google Forms voice add-on for the current installation status, or Connect a Google Form if you already have a VocalXI account. The short version: open your Form’s Extensions → VocalXI menu, paste your account’s connection code from the Connect page, and the Form appears on your dashboard within a few seconds.
Disconnecting or reconnecting Google
To stop VocalXI from accessing a specific Form, remove its Apps Script deployment (in that Form’s Extensions → Apps Script → Deploy → Manage deployments) or revoke VocalXI’s access entirely from your Google Account’s connected apps & sites page. Disconnecting never deletes the Google Form itself or its existing responses — see Privacy for exactly what VocalXI keeps and for how long.
Deleting your account or data
Email info@ascendxi.com from the account address (or naming the form/link in question) and ask us to delete it. We aim to respond within 30 days. There isn’t a self-service delete button in the product yet.
Common issues
- The sidebar says “Backend is not configured yet.” That Form’s Apps Script deployment is missing its backend URL/shared secret — see the setup steps linked above, or email us and we’ll help directly.
- A question type didn’t import. VocalXI currently supports short answer, paragraph, multiple choice, checkboxes, dropdown, and linear scale questions. Date, time, grid, and file-upload questions aren’t imported yet — the sidebar tells you how many questions were skipped.
- A response didn’t show up in the Google Form. Email us with the approximate time and the Form’s name — voice submissions retry automatically, but a genuinely stuck one is something we can see and fix from our side.